My PDF report is empty or incomplete
The PDF report generator will require a lot of memory especially if there is a large amount of photos or videos. It is recommended to have at least 16GB of RAM and also at least 32GB of free space on system disc for temporary data swapping. If it is still not enough, we recommend the following:
- Choose 'PDF Report - Multiple files' so the final PDF is not too large and the generation process doesn't require so much memory. It will split the report into multiple PDFs, by data categories.
- Generate HTML, Excel or UFED (available from MOBILedit Forensic Express version 3.5).
- If there is an extremely large number of images we recommend turning them off for the first round of exporting and selecting the MOBILedit Backup together with PDF Report - Multiple files. In the second round you just open the MOBILedit Backup file, without needing the phone, and running only the analysis of media. (by Generating MOBILedit Backup format, you can repeat data parsing without having the phone itself)
Please find more info on all the possible report formats here
In case you use iOS device It is known that Apple implements a lot of security features into their products. This causes the iOS to be limited in a sense of returning the phonebook data while the iPhone is connected via USB cable. This limitation can ...
Cannot see too much information in a report from iPhone
As for the empty sections in the report, the crucial thing is to enter the proper password so the iTunes backup can be created, from where we get most of the data. If this fails, it is cancelled or you don't know the password, there is not much ...
Load report configuration
To speed up the configuration of your report, you may use the configuration of a previous report as a template. The report configuration file is always automatically saved inside the report folder. To load it, simply click "Load report configuration" ...
Data - Screenshots of report settings
Screenshots of report settings allow you to display the settings you chose for your extraction. They will be displayed in the report and simplify the troubleshooting. They can be also used as a reference for different report settings for other cases ...
Report customization and localization
You can create your own report customization and language translations. A template file for your own report language translation is located here: C:\ProgramData\Compelson\MOBILedit Forensic Express\LNG Folder “ProgramData" is hidden, so you might ...