Damaged/broken phone data extraction
In order to obtain any data from a phone using our products, it is necessary to have the phone connected to a PC - either by USB cable, Wi-Fi or Bluetooth.
If the device has a damaged cable port and traditional USB cable connection is not possible, you can try to connect by Bluetooth or Wi-Fi.
Please note: USB cable connection is recommended in order to acquire maximum data; depending on the device manufacturer, Bluetooth and WI-Fi connection may only be able to yield limited or no data.
If the screen is damaged or is no longer responsive to touch, you can always use OTG to connect a PC mouse to the device. You can then use the mouse on the phone to navigate the device settings (just like a mouse is used with a PC) in order to enable USB debugging or enable OEM unlock in developer options. The OTG
option only applies to Android devices.
If you are unsure if your phone will connect, prior to purchasing Forensic Express, read more about supported phones here
Please, do not hesitate to contact us
if you need more support.
Data - data extraction log
Following tab displays information about ongoing extraction: if you select the Data Extraction Log option in the Specific selection, you will get a brief resume of the extraction tab in your report as well:
MOBILedit Forensic Express can perform physical extraction to create a bit-by-bit image of the data in the phone. Please note: physical acquisition and analysis is available only in the unlimited phone license; the single-phone license does not ...
Connecting Windows Phone
Whats is supported Windows Phone is a very closed OS, which gives it better security and stability, but there is no tool available to fully manage the phone content. You can manage files using a few tools but you can not manage your contacts, ...
Connecting Windows Phone via Bluetooth
If you connect via Bluetooth you will only be allowed to read contacts, nothing more. Please note: These instructions are for Windows version 8 and higher. How to read contacts via Bluetooth First you must setup Bluetooth on both your phone and your ...
Connecting Windows Phone via USB cable
By connecting Windows Phone via cable you can write contacts to the phone, but not read them. How to write contacts via USB cable Plug your phone into the computer via USB cable. Your phone will then automatically appear on the main page. If not, ...