Installing correct Apple device drivers
It is necessary to install device drivers properly
By default Windows installs limited MTP media driver, which doesn’t work
You would need to install correct drivers manually in the Device Manager
1. Please open the Device Manager and change view to "Devices by connection"
2. Expand section "ACPI x64-based PC" and sub-sections as you can see on picture below
If you see the "Apple Mobile Device USB Composite Device" continue with steps below, otherwise contact the customer support for an additional help.
3. Right click on "Apple Mobile Device USB Composite Device" and select "Update driver"
4. If Connecting Iphone model higher than 7, Select Apple USB Driver & USB Composite Device, Right click, Select Update Driver. As both needs to be update for the proper Working as well to get device connected. Can see below.
After selecting update driver , if new window will appear, Select the option below
5. Next step is to click on the "Let me pick....." option
6. Choose "Have disk"
7. Click Browse and navigate to C:\Program Files\Compiled Driver Disc (Full)\Apple\amd64 (for 64-bit Windows) or \i386 (for 32-bit Windows)
8. Choose usbaapl64 (64-bit Windows) or usbaapl (32-bit Windows) and click "Open"
9. Then click "Next" and "Close"
10. Restart the computer if requested.
If you are still unable to connect your iOS device to the MOBILedit Forensic Express, please Contact our customer support for assistance.
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