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            User Guides Manuals Connecting phone Android

            How to install the Universal Android driver

            In some cases, the drivers provided by the manufacturer of the phone does not allow a proper device connection, which is required for our products to successfully communicate with the device.
            Hence there is a need to replace this driver with the Universal Android driver.

            Below you will find a guide on how to proceed with installation and replacement of this driver.
            If you need to install an unsigned driver, please check how to here.
            1. Download and install the Universal Android driver from our website here.
            2. When the driver is installed, plug in your device. 
            3. Open the System Properties dialog - press Win+Break on the keyboard. (or start the Control Panel and go to "System and Security" and then to "System")

            4. Click on the "Device Manager" link.

            5. In the Device Manager locate your Android device, right-click on it and select "Uninstall".

            6. After that is done, close the Device Manager and reconnect the phone.
            7. Upon connecting it again, our Universal driver will automatically locate and "catch" the phone, before an incorrect driver is installed by Windows.
            If this did not work for you or you are in need of further assistance, please contact us here!

            Updated: 17 Jan 2019 03:02 AM
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