FAQ - MOBILedit
Can't send message on Android
If your phone is connected to the PC and you can see all your Message but can't send one (in addition to an error window) then the issue is probably caused by Flight mode being enabled on your device. Ensure that Flight mode is disabled and your ...
MOBILedit PRO - iOS app
Cloud Upload/Download Serves for backups and phone to phone migrations. Upload your contacts for storing and download them to any other phone. We have developed a similar application for Android, Samsung Bada, Nokia Symbian and even any old phone. ...
How to access SIM card without PIN
In order to get access to data stored in SIM, such as contacts or messages, you need to know PIN. If you don't have PIN, you can unlock the SIM with PUK. The security mechanism of SIM doesn't allow to get data from it without autorizing to the card, ...
I can't run MOBILedit
Run Task Manager and switch to the Processes tab. Choose MOBILeditFramework.exe - main executable file of MOBILedit and click the End Process button. MOBILedit will be terminated after confirmation. Sometimes when you close the program its does not ...
Incoming call not showing contact name
You probably have the number saved without international prefix and that's why the name isn't shown during phone call. We recommend to use integrated Phonebook Optimizer to amend this issue. Phonebook Optimizer can enhance your contacts and will ...
Copying data out of a phone
MOBILedit is equipped with a file system manager, which allows you to copy multi-media files such as photos, music, and java applications or any other files in general. Learn more in the section: Working with files within phone memory or a data card.
I lost my activation key
If you lose your activation key there is no need to worry. All you need to do is contact us with the following information: Order Number, Full Name, Company, Email Address associated with the account and any other order specific details you can give. ...
Can't connect Android phone
Allow USB debugging and installing of non-Market applications: Make sure you enable USB Debugging in Settings > Applications > Development Allow installation of non-Market applications in Settings > Applications > Unknown sources Make sure that the ...
Language options
MOBILedit is currently being developed simultaneously in English and Czech localization. There are currently no other language versions in active development. We do not plan adding other localizations at the moment.
Phone not listed in supported devices
We are constantly updating our software so that it can be compatible with every modern and historic smartphone. Due to the rate at which phones come out at we are not always able to support a specific model that is not known to us or has just been ...
Am I using the latest version of MOBILedit!?
If you are not sure about which version you are using, click Check for updates... in the Help menu. If there is a newer version, the program will download it and install it automatically.
How to activate?
To activate MOBILedit, select the Activate Product item in the Help menu. The Activation dialog will open up. Make sure you enter all the Activation data correctly - Name, Company and the Activation Key must be entered in exactly the same way as you ...
I can't install MOBILedit.
The install file wasn't downloaded correctly or the file is corrupted. Try to download the installation file again and retry the installation. If a system error halts the installation process, it is likely due to the account not having administrator ...
I haven't received e-mail with the activation key.
If you didn't get the e-mail with the Activation Key within four days after payment, contact us and send us Order Confirmation in attachment.
What are the system requirements?
The minimum system requirements for running MOBILedit are: CPU: Equal to Pentium 300 MHz or above RAM: 256 MB or above HDD: 100 MB or above OS: Windows Vista SP2 or newer A hardware to connect mobile devices with your computer (at least one of ...
Windows Phone
Windows Phone is limited OS, so there is no PC Suite available to manage the phone content (you can manage your files using many tools but you can not manage your contacts, messages, etc.) Our software can read contacts from this phone using ...
We need your feedback!
Something went wrong? Our developers improve the software stability in every new release. We test our application in our office but there can be some situations we would not be able to simulate the problem here. That is the reason why we need your ...
Phone not specified.
I am sorry to hear that you have a trouble with our software. In order to help you I need to know more: Exact model of your phone Version of operating system Version of our software Is it a purchased or free version? We will try to identify the ...
Unable to launch MOBILedit
If you receive the following message upon launching our software "The application failed to initialize properly (0xc000001d). Click on OK to terminate the application", it means that your computer doesn't meet the minimum system requirements to run ...
Send us logs
We hope to resolve the problem you have encountered as soon as possible, but the solution for this problem cannot be determined without some very important information that we will need your help to acquire. This important information is stored in ...
Providing testing version
We are sorry to hear that you are having issues. We can provide you a pre-released version to verify if the problem has been resolved. You can download the beta version here: Please do not distribute this version anywhere. It is for your testing ...
Passcode protected iOS device
If you use an iPhone our software is able to connect to the device even when it is protected with a pass-code. Most iPhone users use iTunes to manage their phone but mostly for managing music. Almost all users have connected their iPhone to iTunes at ...
MOBILedit for Mac
Currently MOBILedit is not natively supported by Mac devices however you are still able to run the program via a Windows virtual machine (Parallels VM). In addition to this, we are evaluating if there is sufficient demand to warrant a fully supported ...
MOBILedit license for in-app purchases
If you have the MOBILedit Phone Copier app downloaded from the Google Play store and you have purchased the in-app transaction for upgrading to Pro version, then you are eligible to receive a single phone license for MOBILedit software for this ...
Write messages into iOS device
Write text messages is not available for Apple devices. It is possible to write messages into Android phones, but no into Apple devices. For details, please look up your specific phone and its available functions at www.mobiledit.com/phones The ...
Data files location
You can find all the files (offline data and backups ) in MOBILedit data folder. This folder is in your user directory. To find out where open MOBILedit > File > Data Files Manager. If you have any further questions please contact us.
Automatic sync
Unfortunately our software does not provide automatic synchronization. Our software is designed to help you manage phone content. We would recommend you to use some cloud services (designed to do sync processes) to sync your content.
Application data in MOBILedit
With MOBILedit it is possible to retrieve application data from Apple/Android devices. All the data is stored in the same format as MOBILedit reads it from the phone. However there is no logical interpretation of this type of data in MOBILedit. Our ...
Which product should I get?
MOBILedit is our PC suite for professional management of your phone. The only difference between MOBILedit Basic (2 phones), Family (5 phones) and Professional (10 phones) is the number of phones you can manage within the program; each have full ...
Using license on more computers
You can activate the software on two computers. You can also transfer the license from one computer to another. In MOBILedit, go to Help -> License manager-> Remove license. Performing this action will remove the installation from our server and you ...
Upgrade your key
To upgrade/update your license you must go to the following link and input your old activation key: http://web.mobiledit.com/buyupdate For a limited time you will be able to upgrade to a higher version of MOBILedit such as MOBILedit Family (5 ...
Updates expired
There is a difference between a license validity period and a period for updates. Your license validity period is forever, but the update period has already expired - we normally give 6 months of updates for free with a new license. Since your free ...
How to connect phone to PC using MOBILedit iOS app
The Pro version Due to the MOBILedit app serving as a phone connector for MOBILedit desktop app, by making the in-app purchase (or directly purchasing the Pro version), your phone should now be automatically working with the latest version of ...
Internet connection error
Internet connection errors are caused by a few different things. It is likely that is caused by one of three common causes: The use of a proxy connection Access blocked by the firewall The access being blocked by an antivirus. If you are unsure of ...