Android
How to install HTC drivers
Some users might experience an issue where our software gives out a warning that user's device uses a problematic HTC Android driver. This user guide will explain step by step how to correctly install the required drivers. 1.) First of all keep your ...
Connecting via Bluetooth
In order to successfully establish a Bluetooth connection between an Android device and a PC you need to turn on BT on both of them and then, upon them finding each other, attempt a pairing. You can click on "Pair" on either the phone or the PC. When ...
Connector installation
To ensure successful and stable connection between the phone and the PC, it is required to install our Connector app, which will provide communication between the phone and the PC. Usually it takes only few seconds to get it installed and everything ...
Connecting in MTP mode
Some phones tend to automatically connect in "charge only" mode. To ensure the fastest possible communication speed and transfer speed, please change the connection mode to MTP (Media Device). You can follow these steps in order to do it. 1. Swipe ...
How to install the Universal Android driver
In some cases, the drivers provided by the manufacturer of the phone does not allow a proper device connection, which is required for our products to successfully communicate with the device. Hence there is a need to replace this driver with ...
How to enable USB debugging
Android 4.2 and higher The USB Debugging is in the “Developer Options” menu item, but it is hidden, you need to reveal it first: 1. Go to Settings -> About Phone. 2. Go to “Build Number” at the end of the Scroll list. 3. Tap on “Build Number” ...
Connecting an Android phone
To achieve a successful phone connection, there are a few important steps that must be taken for this or any other tool. This is only required for the first time, then you can enjoy the functionality of all our products. An Android phone can be ...
Android Wi-Fi connection
Android Connector application can be downloaded from Google Play or from our downloads page. Now start the connection app on your phone. Make sure your Wi-Fi is turned on and you are connected on the same network. Run MOBILedit and click on the ...
Android - Confirm RSA fingerprint
This message tells you you need to confirm RSA fingerprint on the phone screen. There should be a pop up window on your device screen. If there is no dialog please reconnect the phone so the dialog will appear again. Note for multi-account users: ...
Android - Enable "Stay Awake" option
The Stay Awake option should be set on your phone to allow continual communication between the phone and the software. If the phone is not set to Stay Awake, and is for example set to Power Saving mode, the phone may disconnect from other sources ...