iTunes 12.1

iTunes 12.1

If you are not able to connect your iPhone and you are using 64 bit Windows most likely it’s a problem with an update to the latest version of iTunes, which both the MOBILedit and Phone Forensics Express use by default as a way to connect the iPhone, and the latest iTunes are not compatible with these programs.

What should solve the problem is to stop a Windows service called Apple Mobile Device (which comes with iTunes) and then re-plug the device.

This way the communication is performed a different way, using a direct connection, which is also the way these programs communicate when iTunes are not installed. Similar solution would be to run MOBILedit/Phone Forensics Express on a computer without the iTunes.


Another way to get iPhone working is to downgrade iTunes to version 12.0.


Following steps should work on any version of windows (in Windows 10 you can skip few steps and simply jump into list of Services using ctrl+alt+delete and Task Manager).


Open Control Panel (either from startmenu, or right clicking on “start icon” – windows 8.1, or from my computer)

In Control Panel open Administrative tools (this item is present in large and small icon view)

If you have Control Panel in Category view click System and Security

Then click Administrative tools

In Administrative tools open Services

In Services panel select Apple Mobile Device Service and click Stop button on toolbar


Issue affects only application running on 64bit Windows with iTunes version 12.1 or higher installed.

If you are running 32 bit version of Windows, you should not be affected.

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