Issues while connecting phone?
If you are unable to connect your
phone to MOBILedit, you should check these hints. These are often the
key to connect your device:
Make
sure your phone is supported
Check the list of supported phones. Make sure to
only use connection types that are indicated as being supported.
Are you
connecting a smartphone?
Smartphones like Android, iPhone or Symbian have a different interface's and
most models require installation of a small application that allows
communication with the device. Please continue to the appropriate article: How to connect smartphones.
Update
the driver of your cable or Bluetooth stack
Most connection problems are caused by incorrect or missing
drivers. Please make sure that your driver is both up to date
and correctly installed. You can download it from the phone
manufacturer's website. It is also possible to use MOBILedit cable driver
pack, which can be downloaded here.
Kill
all other applications that may be using USB or Bluetooth ports.
Some PC suites run in the background of your system. We recommend using
task manager to close running processes so that they do not interfere with the connection between your phone and MOBILedit.
Try
another connection type
Some phones cannot be connected via cable (although being the preferred method), but connection via Bluetooth or Wi-Fi is
supported (and vice versa). Find your phone in the list of
supported phones to determine if this is the case.
Try to
pair your phone using Windows Bluetooth Wizard (Bluetooth only)
After you have already established a Bluetooth connection in Windows
and paired the devices, simply run MOBILedit and the phone will be
found immediately. If you are unable to pair your phone with Windows,
then you should contact your computer administrator for help.
Try
MOBILedit with your phone on another computer
Some combinations of computer software installed on a PC may block
communication between a phone and MOBILedit This step will determine if
this is the case.
Contact
our technical support
Contact
us directly or use the form available in MOBILedit
in the menu "Help / Tell us your feedback...".
Our experts will help you to solve the problem.
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