Internet connection error

Internet connection error

Internet connection errors are caused by a few different things. It is likely that is caused by one of three common causes:
  • The use of a proxy connection
  • Access blocked by the firewall
  • The access being blocked by an antivirus.  
If you are unsure of what to do to try following the instructions below:

Proxy
  • Search "Internet Options" from START menu (Opened with the Windows key)
  • Click on "Advanced" tab
  • Click on "Restore Advanced Settings" within this tab.
Firewall
  • Search for "Windows Firewall with Advanced Security" in the  and open the application
  • Look through "Inbound Rules" and "Outbound Rules" for anything related to MOBILedit
  • If there are any rules in place for MOBILedit to block it from accessing anything, delete that rule.

Antivirus

  • Open your antivirus software
  • Go into settings and search for an exclusions or white-list
  • Add MOBILedit to this list
  • If this doesn't work you could send a report to your antivirus provider enforming them it is a false positive.

If you experience any further issues please do not hesitate to contact us.

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